Our refund policy
Clean Manuscript maintains a fair and simple policy for corrections, credits, and refunds. The first step in any remedial request is to email us at [email protected]. We will review your work by having it thoroughly checked by an additional proofreading expert to assess whether we have met our minimum service requirements for your ordered services.
From there, we will assess your request and will, at our sole discretion, (a) correct any defective work product, (b) provide a full refund or a partial refund, or (c) provide account credit based on the nature of the incident. We will review any issues with the completed work product within 30 days, starting from the point of completion. Situations that fall outside of this timeframe will be addressed on an individual basis, subject to our sole discretion.
Refunds will take five working days to process. Therefore, please allow that time to elapse before the money paid is back into your bank account or card balance. Account credit will be instantly applied and available immediately via your CleanManuscript user account.
- If the order has been placed by mistake, the user must contact us ASAP, as we cannot provide a full refund if one of our proofreading experts has begun servicing the document.
- If the user has uploaded the document multiple times, we will provide a full refund for the duplicate orders.
- If several services have been ordered, but some were by mistake or are no longer required, we will happily refund you in full for those additional services minus a $15 administration fee. If our proofreading expert has partly completed the service that has been requested for a refund, we will calculate the refundable amount.
- If we have delivered a substandard service, we will work with you to agree on an agreeable credit or refund amount.