These terms are a contract between you and Clean Manuscript.
If you do not agree to these “Terms”, please DO NOT visit or make use of our website.
When you visit cleanmanuscript.com or send us a message via email, you consent to receive communications from us electronically. All forms of communication with you shall be via email. You agree that all Agreements, notices, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Prices, Payments & Refunds
All prices are quoted in U.S. dollars (USD). Unless otherwise stated, the prices for the services are those set out on our website, interpreted as the amounts exclusive of value added tax (VAT), goods and services tax and any similar sale or excise tax (‘Sales Tax’). Any Sales Tax payable in relation to any such amounts shall be added at the current rate, as applicable, and paid by the client.
Clean Manuscript reserves the right to request that payment be made in advance of receiving the services via the payment systems available on our website. However, if there’s a mutual Agreement with Clean Manuscript, payment shall be made prior to final delivery of the service.
Purchase prices and invoices may be based on information that you provide to us, including the word count of the documents you are submitting for service. You represent and warrant that such information is accurate, and you agree to pay to Clean Manuscript any additional charges arising from any inaccuracy in such information within eight days of notification thereof.
Clean Manuscript maintains a fair and simple policy for corrections, credits, and refunds. The first step in any remedial request is to email us at [email protected]. We will review your work by having it thoroughly checked by an additional proofreading expert to assess whether we have met our minimum service requirements for your ordered services.
From there, we will assess your request and will, at our sole discretion, (a) correct any defective work product, (b) provide a full refund or a partial refund, or (c) provide account credit based on the nature of the incident. We will review any issues with the completed work product within 30 days, starting from the point of completion. Situations that fall outside of this timeframe will be addressed on an individual basis, subject to our sole discretion.
Refunds will take five working days to process. Therefore, please allow that time to elapse before the money paid is back into your bank account or card balance. Account credit will be instantly applied and available immediately via your CleanManuscript user account.
- If the order has been placed by mistake, the user must contact us ASAP, as we cannot provide a full refund if one of our proofreading experts has begun servicing the document.
- If the user has uploaded the document multiple times, we will provide a full refund for the duplicate orders.
- If several services have been ordered, but some were by mistake or are no longer required, we will happily refund you in full for those additional services minus a $15 administration fee. If our proofreading expert has partly completed the service that has been requested for a refund, we will calculate the refundable amount.
- If we have delivered a substandard service, we will work with you to agree on an agreeable credit or refund amount.
Clients submitting documents to Clean Manuscript for service retain copyright in such documents, and Clean Manuscript requires no other credit for work completed other than the service fees described on the pricing page. Clean Manuscript does not claim any rights to such documents by virtue of providing its services, and will not use or disclose such documents for any reason other than providing our services.
You represent and warrant: i) that you own or otherwise control all the rights to the documents that you submit to us. ii) that the document is accurate, and that use of the supplied document does not violate this policy and will not cause injury to any person or entity, and iii) that you indemnify Clean Manuscript and/or its affiliates for all claims resulting from any document you supply.
Clean Manuscript has the right but not the obligation to monitor and refuse any activity or content. Clean Manuscript takes no responsibility and assumes no liability for any document submitted by you or any third party. The editors at Clean Manuscript recommend suitable changes to your document that you or any other third party may accept, reject or further amend. The final content of any work is therefore the responsibility of the client or any third person to whom the client licenses, delegates, or assigns control over his or her work. That a document (e.g. a manuscript) has been through our service does not imply any endorsement of its content or of the client.
Disclaimer of warranty and Limitation of liability
Clean Manuscript and its contractors attempt to be as accurate as possible. However, we do not warrant that service or product descriptions, other content of this site or services rendered to its customers are accurate, reliable, complete, or devoid of errors. To the fullest extent permissible pursuant to relevant Law, Clean Manuscript shall not be liable for any losses or injury which may occur by virtue of Agreement breach, or any implied warranty, any representation/duty imposed on Clean Manuscript by operation of Law.